Question 1

How much does it cost to wash a shirt / pants / suit?

Accepted Answer

You can find current prices in our pricing list, where we present the complete price offer for different types of clothing. The final price may vary depending on the condition of the clothing and the type of material. In case of heavy soiling or delicate fabrics requiring special care, we determine the price individually after inspection. Additionally, the price may increase when choosing express service - we discuss details when accepting the order.

Question 2

How long does it take to complete an order?

Accepted Answer

Clothing is typically ready within 48 hours. However, completion time may be extended for complex orders requiring special attention or during periods of high order volume. As a small laundry, we focus on quality, so we are not always able to keep up with large increases in orders. In such situations, we always inform the customer about longer waiting times or possible delays to ensure the highest quality of service.

Question 3

Do you pick up and deliver clothing to homes?

Accepted Answer

Yes, we offer delivery service in the Lublin area. We pick up and deliver clothing not only to homes, but also to offices or important events. We serve both small businesses and individuals, influencers, clothing designers, cultural events, and film crews. We also assist in wedding attire preparation. We strive to be flexible and adapt to your needs, so we can always arrange delivery details individually.

Question 4

Can you handle this stain?

Accepted Answer

Every stain is different - each requires an individual approach. We use various removal methods: mechanical (steam, compressed air, soft-bristled brush at the stain removal station) as well as chemical agents and soaking. Before starting work, we always test in an inconspicuous area to check how the material reacts to cleaning agents. Sometimes it's possible to immediately determine whether a given stain can be removed, but it happens that we only learn the answer after the third or fourth attempt at removal.

Question 5

What payment methods do you accept?

Accepted Answer

We accept various payment methods for your convenience. You can pay by credit card, cash, BLIK, and make bank transfers. Details of all available payment methods, including the account number for transfers, can be found in the payment section on our website. Choose the payment method that is most convenient for you.

Question 6

Do you offer express service?

Accepted Answer

Yes, we offer express service and immediate service for urgent orders. We always arrange completion details during a phone conversation, as each express order requires individual assessment. Sometimes, due to current workload or order specifics, we may not be able to perform express service. Therefore, it's always better to call and discuss details before dropping off clothing.

Question 7

Can you wash this fabric? (silk / wool / cashmere)

Accepted Answer

We have experience working with delicate fabrics such as silk, wool, and cashmere. We assess each material individually for the safety of the washing process. If we cannot wash it in the standard way due to the fabric composition characteristics, because we don't want to risk damaging it, we propose alternative fabric refreshing methods. The safety of your clothing is our priority.

Question 8

Can you handle this odor? (sweat / smoke / food)

Accepted Answer

In most cases, the answer is yes. We have various odor removal methods - from gentle natural agents, through steam, to professional products that eliminate troublesome odors. In situations where the fabric doesn't allow the use of a particular method, we apply alternative solutions. We assess each case individually to select the most effective and fabric-safe method for eliminating unpleasant odors.

Question 9

Can you wash curtains / bedspreads / blankets?

Accepted Answer

Yes, we offer washing of curtains, bedspreads, and blankets. We have appropriate equipment to handle these types of larger home textiles. Additionally, we provide ironing services and washing of small carpets. We also refresh stuffed animals and plush toys for children. We assess each item individually for material type and appropriate cleaning method. We encourage you to contact us to discuss details and determine the best way to handle your home textiles.

Question 10

Do you have a warranty on services?

Accepted Answer

The professional service process we use is itself a guarantee of the quality of performed services. We always follow safety procedures and use appropriate methods for each type of fabric. Sometimes situations occur where removing one stain reveals another stain or discoloration that was not previously visible. In case of actual damage caused by our fault, we have liability insurance that covers possible damages. We discuss details regarding the scope of responsibility individually depending on the situation.

Frequently Asked Questions

All answers in one place

Most Frequently Asked Questions

How much does it cost to wash a shirt / pants / suit?

How long does it take to complete an order?

Do you pick up and deliver clothing to homes?