Frequently Asked Questions

You can find current prices in our pricing list, with prices for different types of clothing. The final price can vary depending on the condition of the item and the type of fabric....

Of course. Call us or stop by at 2 Wrońska St and we'll give you a rough price on the spot, based on the item and the fabric....

Clothing is typically ready within 48 hours. However, completion time may be extended for complex orders requiring special attention or during periods of high order volume....

Yes, we offer express service and immediate service for urgent orders. We always arrange the timing over the phone, as each express order needs to be assessed individually....

Yes, we offer delivery service in the Lublin area. We pick up and deliver clothing not just to homes, but also to offices or ahead of important events....

We're open Monday to Friday, 9:00 AM to 5:00 PM. On Saturdays we accept items by prior arrangement - just give us a call....

You'll find us at 2 Wrońska St in Lublin, in the Bronowice district - a few minutes from the city centre. There's free parking right in front of the building and nearby, so you can pull up to the door....

The easiest way is to call - we'll go over what you need done and give you a rough price and turnaround time right away. You can also simply drop by with your items at 2 Wrońska St during opening hours, no appointment needed....

We accept various payment methods for your convenience. You can pay by credit card, cash, BLIK, and make bank transfers....

You can just drop by. We take items as you come at 2 Wrońska St, Monday to Friday, 9:00 AM to 5:00 PM - no booking needed....

Yes. On request we issue an invoice - just give us the details when you drop off your order....

Every stain is different - each requires an individual approach. We use various removal methods: mechanical (steam, compressed air, soft-bristled brush at the stain removal station) as well as chemical agents and soaking....

Yes, suits are one of our specialities. We treat the jacket and trousers as a set, so the shade and texture still match after cleaning....

Yes, and we treat them with the care they deserve. A wedding dress is usually the most expensive and sentimental piece in the wardrobe, so we assess each one individually - lace, appliqués, the train and grass or wine marks all need a different approach....

Absolutely. Dresses - from everyday to evening gowns with sequins and delicate detailing - get assessed for fabric and finish, then we choose a method that leaves the colour and shape untouched....

Yes. We have the equipment to handle large duvets and pillows - down-filled ones too - and bring back their fluffiness instead of flattening them....

Yes - from leather oxfords to sneakers and suede. Each type of leather and material calls for different products, so we don't throw everything in one bag....

Yes, outerwear is everyday work for us - wool coats, down jackets, parkas, transitional jackets. We wash down so it returns to shape after drying, and we treat wool gently, with no risk of felting....

We have experience working with delicate fabrics such as silk, wool, and cashmere. We check each material individually to make sure the washing process is safe....

We mainly work with water-based (wet cleaning) and steam methods - for most fabrics they're safer and more eco-friendly than classic solvent cleaning. We match the method to the material and care label, not the other way around....

Yes. We'll help you in Polish, Ukrainian and English, so if you live in Lublin and are still learning Polish - no worries, we'll understand each other....

Yes. We serve hotels, restaurants, clinics, salons, designers and film crews - regularly and on demand....

Yes, communion dresses, albs and accessories are seasonal routine for us. Delicate tulle, lace and grass or cake stains call for a careful approach, so we advise against a home machine - yellowing or deformation happen easily....

The key rule: don't let the stain dry and don't wash it in hot water - that often sets it for good. Gently blot a fresh stain without rubbing, and bring the item to us as soon as possible....

Yes. That symbol means the fabric can't take ordinary water washing, but it usually responds very well to the gentle wet cleaning and steam we work with....

Wool shrinks and felts when it meets high heat, water and friction all at once - which is exactly what a home machine does. We wash it under controlled conditions, matching the method to the fibre and knit, so the risk is minimal....

Yes, and this is one case where professional washing really makes a difference. After a home wash and quick drying, down usually clumps into hard lumps and loses its insulating power....

Yes. Leather is a demanding material: it's cleaned with different products than fabrics, and home cleaning easily dries it out or stains it....

Yes, we wash smaller carpets and runners. Washing a large rug at home can be risky - it's hard to rinse and dry thoroughly, and trapped moisture can leave an odour....

Yes. Chef, waiter and hairdresser aprons, uniforms and workwear are a regular job for us, including for repeat clients....

Yes. We clean peaked caps so the visor keeps its shape and colour - a home machine easily ruins both....

Yes, and without ruining the membrane. Ordinary detergent clogs the membrane's pores and kills its breathability, so we wash these items with dedicated products....

Yes. If your items are already clean and you're just short on time or patience for the iron, we'll do ironing only - shirts, trousers, suits or bedding....

Yes. Pleats are the most delicate part of such a skirt - home washing and drying can flatten them for good....

Often yes. Bobbles (pilling) are tangled fibres - we remove them safely without damaging the knit, and refresh the sweater along the way....

Usually yes. Yellow marks on collars and cuffs are a build-up from sweat and cosmetics that home washing often can't shift....

Yes. Prints and heat transfers crack from high heat and ironing straight over them - so we wash such T-shirts at lower temperatures and iron around the print....

Yes. A tie, especially a silk one, is one of those things you really shouldn't wash at home - permanent water marks and loss of shape happen easily....

Yes. A veil is often the most delicate part of a wedding set - thin tulle tears or yellows easily in a home wash....

Yes, and it's often a rescue for a favourite cuddly toy you can't put in the machine. We wash plush toys so they keep their shape and softness, removing dust, mites and allergens....

Yes. A mattress cover collects sweat, dust mites and allergens, so it's worth washing regularly - but at home the thick, quilted layer is hard to dry....

Yes. A sleeping bag, especially a down one, loses freshness after a season, and washing it at home often ends in clumped down and moisture that's hard to remove....

In most cases, the answer is yes. We have various odour removal methods - from gentle natural agents, through steam, to professional products that eliminate troublesome odours....

Yes, we offer washing of curtains, bedspreads, and blankets. We have appropriate equipment to handle these types of larger home textiles....

Yes, we offer impregnation that restores fabrics' resistance to water and dirt - handy for jackets, raincoats and outdoor gear. Washing usually weakens the protective layer, so it's worth refreshing....

Yes. We mangle bedding, tablecloths and other large textiles - they come out smooth, folded and ready to go straight into the cupboard....

Not a problem - we'll manage. No label simply means we judge the composition and finish from experience, and when in doubt we run a test in a hidden spot....

We pay them special attention. Sequins, rhinestones, beads, leather inserts and metal fittings don't always survive standard washing, so we secure such elements or choose a gentler method....

We favour water-based and steam methods, plus products matched to the fabric type - no drowning everything in the harshest chemistry. If you have allergies or sensitive skin, mention it when you drop off your items and we'll pick gentler agents and rinse thoroughly....

Finished items will happily wait for you - they don't disappear if you don't collect them the very next day. If you know you'll come by after a longer while, just mention it when you drop them off so we set them aside somewhere safe....

We accept even a single item - one shirt or one suit is a normal order for us, not a hassle. There's no minimum by weight or quantity....

The professional process we follow is itself a guarantee of the quality of our work. We always follow safety procedures and use the right method for each type of fabric....

The risk is far lower than with home washing, because we match temperature and method to the specific material, and for new, intense colours we run a colourfastness test. We won't risk washing if a fabric clearly isn't suited to it - then we suggest a gentler method or refreshing instead....

We match the drying method to the type of item. We dry knitwear and wool flat so they keep their shape, and down so it regains loft without clumping....

We start with the care label and fibre content, then assess the item's condition, the type of soiling and the finish - cotton, silk and a membrane all get treated differently. When in doubt we test in a hidden spot before the actual wash....

Bedding is best washed every 1–2 weeks, duvets and pillows 2–3 times a year, and children's plush toys every few weeks - more often if someone in the home has allergies. Regular washing removes the dust mites and allergens that build up in fillings....

Tell us right away when you collect your items. If something can still be improved - a stain needs another attempt, say, or the item another pass - we'll take care of it....

We label and handle every order separately, so your items don't get mixed with anyone else's. As a small, family laundry we have full control over this - we're not an anonymous conveyor belt where mix-ups happen easily....

Not every stain can be removed completely - it depends on its type, age and the fabric. We always do everything we can, and we tell you honestly when a stain is permanent or already set by an earlier wash....

Yes. Before storing something for months, it's worth cleaning it thoroughly first - invisible sweat or food stains yellow over time and attract moths....

Yes. Duvets, pillows, mattress covers and plush toys are the main homes for dust mites and allergens, which low-temperature home washing often fails to eliminate....

In most cases, yes. Hair and the smell of a wet dog or cat can soak into a carpet, upholstery or clothing so deeply that home washing won't touch it....

We don't run a tailoring workshop, so we don't hem or take in garments. However, if we spot a loose button, an open seam or a torn appliqué during cleaning, we'll let you know so you can deal with it....

Often yes - we like the tricky cases others can't be bothered with. But before we promise anything, we look at the item and honestly assess what can be done and where the risk is too high....

We handle clothing, footwear and home textiles from our price list - from suits and dresses to duvets, carpets and plush toys. We don't clean things that don't belong to a laundry, such as fixed upholstered furniture at the customer's home or industrial parts....

Yes, to the extent professional washing allows. By choosing the right temperature and products, we effectively reduce bacteria, dust mites and microbes - which matters especially for bedding, hospitality workwear and children's items....

Items are normally ready within 48 hours, but at peak times - during wedding or communion season, say - a higher volume of orders can mean we need a little more time. As a small laundry we prioritise quality, so we'd rather warn you about a longer timeline than let it show in the result....

Yes, that's no problem - the person collecting just needs to know the name or phone number the order was taken under. As a small laundry we usually simply recognise our customers and their items....

Taking curtains or blinds down and rehanging them is usually the customer's part - we handle the washing itself. If you use pickup, just have them taken down and ready, and we'll collect them and return them clean....